AI for
retail & e-commerce
Whether you sell in store, online or both, the same four processes take up the week: order and returns questions, listing updates, stock counts and supplier chasers, and sales reporting. We build them into your commerce platform, order data and product record, with a person approving refunds, credits and anything that reaches a customer.
Support, listings and stock admin, built into the commerce platform you already run
The admin in a retail business sits in four places: answering order, delivery and returns questions, writing and updating product listings, reconciling stock and chasing suppliers, and turning sales and traffic data into something a buyer or store manager can act on. The inputs for each already sit in your commerce platform, your order data, your product record and your supplier inbox.
We engineer the repetitive part of each as a workflow with a named approval point: support answers drawn from the order record, with refunds, credits and anything unusual handed to a person; listing copy, tags and descriptions generated from the product record and queued for a person to check before they go live; stock reconciliation and low-inventory flags, with the routine supplier correspondence drafted for a person to send; and plain-language sales reporting from the data you already collect. Approval before anything reaches a customer or touches a payment is designed into each workflow from the start.
Where the fix is something built rather than bought, our custom AI development covers product search, recommendations and support assistants that work from your own catalogue, orders and stock data.
What eats a retailer's hours
- The same order and returns questions answered by hand, one at a time
- Product listings slow and painful to keep updated
- Stock and supplier admin eating staff time
- No time to act on the data you already collect
Support, listings, stock and sales data
Customer support with a person on the exceptions
Support agents that answer order and returns questions from your order data and hand refunds, credits and anything unusual to a person.
Faster product listings
Generate and update product copy, tags and descriptions across your catalogue from the product data you already hold.
Stock & supplier admin
Agents that reconcile stock counts, flag low inventory and draft the routine supplier correspondence for a person to send.
Sales data in plain language
Turn your sales and traffic data into plain-language reporting your buyers and store managers can act on.
Where we fit in a retail business
Custom software
Storefront features, wholesale ordering portals and back-office tools your commerce platform does not offer, integrated with the catalogue, orders and stock you already hold.
AI strategy
Discovery ranks support, listings, stock admin and reporting by impact, effort and risk, then Strategy sets out which to build, which to buy and which to defer.
Agentic workflows
Support triage, listing updates, returns handling and supplier chasers run as workflows, with a person approving refunds, credits and anything that reaches a customer.
AI training
Sessions for buyers, store managers and support staff on writing product copy, reading reports and answering customers with AI.
Answering questions is the easy half. Once an agent has to do something in your store systems, such as updating a listing, raising a purchase order or chasing a supplier, that is AI agent development: agents that use your tools, with a person signing off on anything that touches a customer or a payment. It is the pattern behind the internal operations agents at Luxpip; the end-to-end invoice processing at DisabilityAssessments is the automation counterpart, a fixed process rather than an agent.
Where each piece of the work sits
A support inbox, a product catalogue and a stock system are three different problems, so the work draws on three services: we build the search and assistant layer, automate the repetitive back-office, and turn whatever your platform lacks into software you own. Every stage is priced in writing before it starts, and the code is yours from day one of any paid stage.
AI development
Product search, recommendations and support assistants built on your catalogue and order history, not a generic chatbot.
Custom AI developmentAI automation
The repetitive back-office of a store, from ticket triage to listing updates and supplier chasers, run as workflows your team supervises rather than performs.
Agentic workflow automationSaaS development
Wholesale ordering portals, customer accounts and back-office platforms built as a product you own and can extend.
Custom SaaS platformsStart with the inbox, the catalogue or the stockroom
Pick the queue that costs your store the most, whether support tickets, listing updates or supplier admin, and we will tell you whether it calls for a build, a workflow or a strategy conversation first. The intro call is free.